Category: E-Books

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

Hormones, Brain and Behavior, 3rd Edition (PDF) offers a state-of-the-art overview of hormonally-mediated behaviors, including an extensive discussion of the effects of hormones on fish, insects, birds, rodents, amphibians, and humans. Entries have been carefully designed to provide a valuable source of information for researchers and students in neuroendocrinology and

Sustainable Materials for Transitional and Alternative Energy (PDF) a new release in the Advanced Materials and Sensors for the Oil and Gas Industry series, includes a list of processes across the energy industry paired with the latest research involving advanced nanomaterials. Subjects include green-based nanomaterials towards carbon capture, the importance

A new theory on how individuals respond to inequalities occurring within their own communities. Law, Power and Culture: Supporting Change From Within, (PDF) draws on empirical research on the Santal people of Asia, studying power relations within social fields, and the state, to disclose a typology of power practices, and

A Contemporary Classic Classic, yet contemporary; theoretical, yet applied — McClave & Sincich’s Statistics 13th global edition (PDF) gives you the best of both worlds. This textbook offers a trusted, comprehensive introduction to statistics that emphasizes inference and integrates real data throughout. The expert authors stress the development of statistical