Category: E-Books

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

Government and Not-for-Profit Accounting, 7th Edition (PDF) by Saleha Khumawala, Michael Granof, Thad Calabrese, and Daniel Smith makes college students aware of the dynamism of government and not-for-profit accounting and of the intellectual challenges that it presents. Not only does the 7th edition keep accounting students informed of current accounting

Economic, cultural, and political trends are changing the way public administrations are organized and Organizational Development in Public Administration, (PDF) explores the new challenges managers encounter, with the requirement for a shift from a conventional bureaucratic model to a competency-based approach to organizational design and management in the fields of

This book presents step-by-step procedures for all materials, techniques and methods associated with the use of complete dentures in dental practice. Penned for dental students, laboratory technicians and dental general practitioners, the ebook provides a practical approach to the complete denture patient. Over 800 photographs illustrate the text, making it

Hearing: Anatomy, Physiology, and Disorders of the Auditory System, 2nd edition, (PDF) provides detailed information about the anatomy and physiology of the entire auditory system and it describes important aspects of disorders of the cochlea, the middle ear, and the nervous system in a comprehensive manner. Most other textbooks on