Category: E-Books

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

Help college students visualize human anatomy. The #1 best-selling textbook for the human anatomy course, Human Anatomy, 8th Global Edition (PDF) by Marieb, Wilhelm, and Mallatt is widely regarded as the most readable and visually accessible textbook on the market. The etextbook’s hallmark strengths — detailed art that teaches better, a

Complete but streamlined coverage, with a focus on audience and purpose – Based on the acclaimed Technical Communication by Gurak and Lannon, Strategies for Technical Communication in the Workplace 3rd edition (PDF)prepares individuals for workplace writing through a concise and clear writing style, numerous sample documents, practical applications, useful checklists, and

A streamlined argument guide plus challenging thematic reader, Everything’s an Argument with Readings, 8th Edition, (PDF) helps college students understand and evaluate the arguments around them and create their own too. Lucid explanations include the classical rhetoric of the ancient Greeks through the multimodal rhetoric of today, with student and

Guides College Students in Understanding the Interactions between Computing/Networking Technologies and Security Issues Taking an interactive, “learn-by-doing” approach to teaching, Introduction to Computer and Network Security: Navigating Shades of Gray gives you a clear course to teach the technical issues related to security. Unlike most computer security books, which concentrate