Category: E-Books

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

An invaluable textbook on the complex relationship between psychosis, trauma, and dissociation, thoroughly reviewed and updated This revised and updated Psychosis, Trauma and Dissociation, 2nd Edition, (PDF) provides an important resource that takes a wide-ranging and detailed look at the multifaceted relationship between trauma, psychosis, and dissociation. The editors –

Berkowitz’s Pediatrics: A Primary Care Approach, 5th edition (PDF) is the reference of choice for pediatric residents, pediatricians, and medical students. The newly expanded and revised 5th edition provides clear, practice-oriented guidance of the core knowledge in pediatrics. Comprehensive coverage of hundreds of topics ranging from temper tantrums and thumb-sucking

The Nursing Research in Canada 3rd edition (PDF) provides a comprehensive introduction to research concepts and methods. Easy to understand and set entirely within a Canadian context, this new edition examines the various roles of research in nursing, application and analysis, and coverage of evidence-informed practice. The companion study guide

Peter G. Northouse’s bestselling Introduction to Leadership: Concepts and Practice, 4th Edition, (PDF) provides readers with a clear summary of the complexities of practicing leadership and concrete strategies for becoming better leaders. The ebook Introduction to Leadership 4e is organized around key leader responsibilities like creating a vision, establishing a