Category: E-Books

Customer Relationship Management Concepts and Technologies 3rd Edition (PDF) is a much-anticipated update of a bestselling ebook, including substantial revisions to bring its coverage up to date with the very latest in CRM practice. The PDF ebook introduces the concept of CRM, how and why it can be used, explains

Role Development in Professional Nursing Practice, 5th Edition (PDF) focuses on the progression of the professional nursing role, addressing teamwork and collaboration, leadership, communication, evidence-based practice and informatics, and quality improvement and safety. These competencies are essential for undergraduate nursing students, providing them with a solid foundation for a successful

Emphasize the practical skills and important developments in business The recent events in global and domestic economies are presenting unparalleled challenges, excitement, and disappointments for businesses — and want for change in the introduction to business courses and textbooks. Ebert & Griffin’s Business Essentials, 12th Edition, (PDF) captures the widespread significance

John Paul Stevens: Defender of Rights in Criminal Justice, (PDF) explores the judicial opinions and criminal justice policy influence of Justice John Paul Stevens, the U.S. Supreme Court’s most productive opinion author in his 35-year career on the nation’s highest court. Though Justice Stevens, a Republican appointee of President Gerald

Dozois’ Abnormal Psychology: Perspectives 6th edition (PDF) exemplifies its subtitle by cohesively presenting the numerous individual perspectives of its expert contributors. It presents the differing psychological perspectives by discussing various relevant paradigms with emphasis on the therapeutic interventions and conceptual approaches that have garnered the most empirical support in research literature.