Category: Non Fiction

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

This example-rich, Miller and Freund’s Probability and Statistics for Engineers 9th edition (global) PDF, exploration of both elementary probability and basic statistics places a strong emphasis on engineering and science applications. Coverage explores the treatment of data; sampling distributions; probability distributions; probability; probability densities; inferences concerning means; inferences concerning proportions;

A handbook of sustainable energy, including entire energy aspects from present status to future alternatives under one umbrella Energy for Sustainable Society: From Resources to Users, (PDF) takes an interdisciplinary system approach for assessing energy systems so that readers can get the necessary technical foundation to execute their own performance

The “Publication Manual of the American Psychological Association, 6th edition” (in PDF) is the style manual of choice for editors, writers, students, and educators. Although it is specifically designed to help writers in the social sciences and behavioral sciences, anyone who writes non-fiction prose can benefit from its guidance. The

The 2019 reference for the interpretation and application of the latest international standards Wiley IFRS® Standards 2019 (PDF) is a revised and comprehensive resource that includes the information needed to interpret and apply the most recent International Financial Reporting Standards (IFRS®) as outlined by the International Accounting Standards Board (IASB). This