Category: Non Fiction

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

Bennett-Alexander and Hartman’s Employment Law for Business 9th edition (PDF) eBook, addresses employment and law decisions from a managerial perspective. It is intended to instruct college students on how to manage effectively and efficiently with full comprehension of the legal ramifications of their decisions. Law students are shown how to

Written by residents for medical students and residents, Handbook of Pediatric Surgery, (PDF) is a pocket-sized resource filled with must-know information for the pediatric surgery rotation. In a concise, easy-to-reference format, it includes management of the pediatric surgical patient, common pediatric surgical problems, pediatric trauma surgery and pediatric surgical oncology.

Schermerhorn/and Bachrach’s Exploring Management 5e (PDF) supports teaching and learning of core management concepts by presenting material in a straight-forward, conversational style with a strong emphasis on application. With a focus on currency, high-interest examples and pedagogy that encourages critical thinking and personal reflection, this text is the perfect balance

Prosocial Leadership, (PDF) explores the behavioral phenomenon that is intended to help in the benefit of others, known as prosocial behavior. The author integrates eight years of quantitative and qualitative research to describe and delineate the antecedents to prosocial leadership and arrange these findings into a comprehensible model for prosocial