Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a
Through ongoing research into students’ workflows and preferences, GLOBAL 4 from 4LTR Press combines an easy-reference, PDF etextbook with Chapter Review Cards, and an innovative online experience – all at an affordable price. New for this 4th edition, college students explore GLOBAL 4th edition anywhere, anytime, and on most devices
Thoroughly revised, updated and reformatted, the eBook Cancer Chemotherapy, Immunotherapy and Biotherapy 6th edition (PDF) reflects recent significant changes in cancer treatment. This newly streamlined 6th edition contains full-color illustrations, more tables for quick reference, and new molecular and immunotherapy targeted therapy content that brings you fully up to date
This first textbook on the topic of gentrification is written for upper-level undergraduates in sociology, geography, and planning. The gentrification of urban areas has increased across the globe to become a central engine of urban development, and it is a topic that has attracted a great deal of interest in
The best-selling finance ebook in Canada, Corporate Finance 4th Canadian Edition (PDF), by Berk, DeMarzo, and Stangeland blends coverage of time-tested principles and the latest advancements with the practical perspective of the financial manager, using the unifying valuation framework based on the Law of One Price. The renowned researchers and