Category: Textbooks

The best-selling and universally trusted eBook, Service Management: Operations, Strategy, Information Technology 8th edition (PDF) continues to acknowledge and emphasize the essential uniqueness of service management. The etextbook is organized in 4 parts: Part 1: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of

Translated into 12 different languages and used in 89 countries, this market-leading text successfully combines an academically robust account of the major theories and models of leadership with an accessible style and practical examples that help students apply what they learn. Peter G. Northouse uses a consistent format for each

Art History 5th Edition (PDF) continues to balance formal analysis with contextual art history in order to involve a diverse student audience. Authors Michael Cothren and Marilyn Stokstad, both scholars as well as teachers, share a common vision that survey courses should be filled with as much enjoyment as learning,

Principles of Stormwater Management (PDF) presents all aspects of stormwater management: the hydrologic cycle standards applicable to discharges, regulatory issues, sources of contaminants, atmospheric deposition, best management practices, and health/environmental impacts. It includes technical details of the modern treatment of stormwater, run-on, the emerging issues of atmospheric deposition, and snowmelt,

Teaches research basics with a grounded, real-world approach Hagan’s Research Methods in Criminal Justice and Criminology, 10th Edition, (PDF) teaches contemporary research methods using examples of real criminological and criminal justice studies to show concepts and techniques. Hagan’s popular approach familiarizes students with examples of research in the field as