Category: Textbooks

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

Using his signature, casual writing style and candid presentation, Neil J. Salkind’s best-selling Tests & Measurement for People Who (Think They) Hate Tests & Measurement, 3rd edition, (PDF), guides readers through a summary of categories of tests, the design of tests, the use of tests, and some of the basic

Android for Programmers, 2nd Edition, (PDF) presents leading-edge computing technologies for professional software developers. At the heart of the ebook is the Deitel “app-driven approach”–concepts are presented in the context of complete working Android apps, instead of using code snippets. The overview and app test drives at the beginning of

Current Diagnosis and Treatment Surgery, 14th Edition, (PDF) provides evidence-based, point-of-care information on 1000 diseases and disorders most regularly treated by surgeons Detailed treatment algorithms Over 600 photographs and illustrations NEW! Chapter-ending multiple-choice questions A wonderful review for the USMLE and shelf exams Revised throughout with the latest research and

Professional Issues in Nursing: Challenges & Opportunities 4th edition features contemporary and enduring issues in professional nursing. Designed to be used in both post- and pre-licensure nursing programs, the text has an undiluted focus on professional issues in nursing and includes many timely workplace issues, nursing education, legal and ethical