Category: Textbooks

Customer Relationship Management Concepts and Technologies 3rd Edition (PDF) is a much-anticipated update of a bestselling ebook, including substantial revisions to bring its coverage up to date with the very latest in CRM practice. The PDF ebook introduces the concept of CRM, how and why it can be used, explains

Presented by Book Authority one of the best Public Health books of all time, Essentials of Health Policy and Law 4th Edition (PDF) examines the essential policy and legal issues affecting and rolling out of the healthcare and public health systems and the way health policies and laws are formulated.

Oxford Handbook of Clinical Immunology and Allergy, 4th Edition, (PDF) is a practical and clinically-based guide for laboratory staff and clinicians to aid diagnosis and management of immunological and allergic disease and offers examples of the correct collection and interpretation of immunological tests for a broad range of conditions. Completely

An Advocate Persuades (PDF) introduces its reader to the role of the advocate and the tools of persuasion. This ebook, like its predecessor A Lawyer Writes, puts the reader in the role of a first-year attorney. Now, that first-year attorney must outline a motion or appellate brief and then present

This ebook Recognizing Race and Ethnicity 2nd edition (PDF) approaches the study of race/ethnicity through a sociological lens. It focuses on a few social policies that are perceived as race-related, such as affirmative action, to an understanding of the historical racialization of the US welfare state overall. NOTE: This sale