Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a
From the great authors Ian Whishaw, Bryan Kolb, and G. Campbell Teskey, An Introduction to Brain and Behavior, 5th edition (ePub/PDF) offers a unique inquiry-based approach to behavioral neuroscience with every chapter focusing on a central question (i.e., “How Does the Nervous System Function?”). The authors emphasize a distinctive clinical
Adolescent Dating Violence: Theory, Research, and Prevention, (PDF) condenses the course, risk/protective factors, concerns, and treatment/prevention of adolescent dating violence. Dating violence is defined as physical, psychological, sexual, and cyber behavior meant to cause physical, emotional, or social harm to a current or former intimate partner. The ebook discusses the
Emphasizing the central role of evolution in generating diversity this best-selling textbook describes animal life and the fascinating adaptations that enable animals to inhabit so many ecological niches. Featuring some high-quality illustrations and photographs set with an engaging narrative Integrated Principles of Zoology 17th edition (PDF) is considered the standard
STAT2: Modeling with Regression and ANOVA, 2nd edition, (PDF) introduces students to statistical modeling ahead of what they have learned in a Stat 101 college course or an AP Statistics course. Building on fundamental concepts and methods learned in that course, STAT2 encourages students to evaluate richer datasets that include