Category: Textbooks

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

Elliott & Ellitott’s Financial Accounting and Reporting, 18th Edition, (PDF) provides comprehensive coverage of financial accounting and reporting to enable you to discuss and employ IFRS compliant financial statements. With the balance of theoretical principles and practical applications, this ebook will aid you in the advancement of your studies and

For courses in reinforced concrete. – A practitioner’s guide to reinforced concrete design Reinforced Concrete Design, 9th Edition, (PDF) incorporates material codes and current building with realistic examples to provide readers a practical understanding of this field and the work of its engineers. Using a gradual solution format, the textbook

Human Resources Management in Canada, 14th Edition, (PDF) shows how human resources are among the most important assets in organizations today. This course is structured to provide a complete, comprehensive review of human resources management (HRM) techniques and concepts in a highly readable and understandable form for a broad audience:

A milestone in the field of composition, Writing About Writing 3rd edition (PDF) continues to be the only textbook for students to provide an approach that makes writing studies the center of the introductory writing course. Based on Wardle and Downs’s research and organized around major threshold concepts of writing,