The best-selling and universally trusted eBook, Service Management: Operations, Strategy, Information Technology 8th edition (PDF) continues to acknowledge and emphasize the essential uniqueness of service management. The etextbook is organized in 4 parts: Part 1: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of
Earth’s Evolving Systems: The History of Planet Earth 2nd Edition (PDF) is an introductory textbook designed for popular courses in undergraduate Earth history. Written for college students from a “systems perspective,” it provides coverage of the atmosphere, hydrosphere, lithosphere, and biosphere, and discussion of how those systems, life and plate tectonics
The ebook Law and Language in the Middle Ages (PDF) investigates the relationship between legal practice and law from the linguistic perspective, exploring not only how legal language expresses and advances power relations but also how the language of law legitimates power.
CPT® 2021 Professional Edition, (PDF/ePub) is the definitive AMA-authored resource to assist health care professionals in accurately reporting and bill medical procedures and services. Providers want exact reimbursement. Payers want well-organized claims processing. Since the CPT® code set is an everchanging, dynamic standard, an outdated codebook does not do. Accurate
Concepts in Biology, 14th Edition, (PDF) is a relatively concise introductory general biology text written for students with no prior science background. The authors attempt to use the most accessible vocabulary and writing style possible while still keeping scientific accuracy. The textbook includes all the main areas of study in