Category: Textbooks

Customer Relationship Management Concepts and Technologies 3rd Edition (PDF) is a much-anticipated update of a bestselling ebook, including substantial revisions to bring its coverage up to date with the very latest in CRM practice. The PDF ebook introduces the concept of CRM, how and why it can be used, explains

Empathy in Contemporary Poetry after Crisis, (PDF) examines the representation of empathy in contemporary poetry after the crisis, particularly poetry after the Holocaust, the September 11, 2001, terrorist attacks, and Hurricane Katrina. The ebook argues that, identifying both the possibilities and dangers of empathy, the poems under consideration variously invite

The ability to carry out a wide variety of practical procedures safely and capably is vital for any doctor engaged in the practice of intensive and anaesthesia care. Junior doctors particularly are now called upon to achieve competence in many invasive practical procedures in a progressively short space of time,

Legendary designer Ellen Lupton explains the creative process in another essential graphic design ebook. Graphic Design Thinking, (PDF) examines a variety of techniques to stimulate fresh thinking to arrive at viable and compelling solutions. Every approach is explained with a concise narrative textbook followed by a number of visual demonstrations

Students First. Designed for student success, Feldman offers college students with a powerful learning framework to help them connect, involve, and feel excited about psychology. Using a revolutionary revision process, Essentials of Understanding Psychology, 12th Edition, (PDF) is a completely integrated learning system that brings the “Students First” objective to