Category: Textbooks

Every company is recognizing the significant importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships, (PDF), identifies the risks companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a

Equipping College Students to Understand the Roles of Science, Stewardship and Sustainability, and Stewardship Environmental Science: Toward a Sustainable Future, 13th Edition, (PDF) keeps its current content and memorable themes of Science, Sustainability and Stewardship while escalating on the reader-friendly approach with built-in tools that make Boorse/Wright a bestseller. Presenting

Finding and using legal resources effectively is a vital skill for lawyers. This comprehensive, elegant but brief guide, Legal Research in a Nutshell, 13th Edition, (AZW3/PDF) includes research procedures using major online services, free Internet resources, and library materials. Numerous websites are discussed and placed in context for effective and

Since 1954, Jawetz, Melnick & Adelberg’s Medical Microbiology, 28th edition, (PDF) has been hailed by instructors, students, and clinicians as the single-best resource for understanding the roles microorganisms play in human illness and health. Fully up to date and concise, this trusted classic links fundamental principles with the diagnosis and

Using a consistent Skinnerian perspective Behavior Analysis and Learning: A Biobehavioral Approach 6th Edition (PDF) provides an advanced introduction to the principles of behavior analysis and learned behaviors, covering a full range of principles from the basic respondent and operant conditioning through applied behavior analysis into the cultural design. The