Professor Jean Andrews has more than 3 decades of experience in the computer industry as well as more than 13 years of teaching in the classroom at graduate and undergraduate level. She has worked in a variety of businesses where Jean has written, designed, and supported application software.

Ms. Andrews has also managed a computer repair help desk and handled troubleshooting for wide area networks. She has written numerous ebooks on hardware, software, and the Internet. In addition to the bestselling A+ Guide To It Technical Support, she has also written the A+ Guide To Hardware: Managing, Maintaining And Troubleshooting. She lives in north Georgia.